• FAQs

    HOW LONG ARE LESSONS AND WHAT DOES IT INCLUDE?

    All lessons are 2 hours long and includes all your equipment.

    Our Wetsuits are winter weight that allow us to teach from March to September in all temperatures.

    . We use soft boards in all our beginner courses and have hard boards that can be used at the end of 5 day courses and private lessons. Bringing your own equipment is fine but we will advise on the day which is best.

     

    HOW MANY LESSONS WILL I NEED?

    Our introduction beginner lesson is thorough, concise and fun. Its a good way to find out if you enjoy surfing. Most people will go on to do a 3 day course, which we advise as a minimum for those wanting to learn to surf.

     

    WHAT WILL I NEED?

    All you need is a towel and some swimwear. We provide all equipment and can advise you if you wish to get kitted out during your holiday, our surf shop is perfect for all your needs.

     

    DO YOU HAVE CHANGING FACILITIES?

    Our beach side facility has changing rooms, lockers, storage for valuables and showers.

     

     

    DO WE HAVE TO BOOK IN ADVANCE?

     

    To Guarantee your spot please always book in advance.

    At peak times of the year (July-Sep) we find ourselves booking up very fast.

    Its not always possible to arrive at the beach and get a lesson that day. When planning your holiday we suggest booking lessons at the start to avoid disappointment.


    Certain weeks are full already due to large school groups visiting.

    TERMS & CONDITIONS

    We, HUNTER SURF SCHOOL. are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you will provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

     

    Data Protection Act (GDPR 2018)

    We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

     

    Use And Collection Of Personal Data

    In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

    We may use information that you provide:

     

    1. To register you with our website and to administer it

    2. For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

     

    Cookies

    There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not store credit card details nor do we share customer details with any 3rd parties.

     

    Security

    We endeavour to take reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose on-line and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

     

    General

    You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of £10.00. Any request should be sent to the address below...

    SURF SCHOOL REFUND POLICY

    HUNTER SURF SCHOOL require 100% of the course cost when booking.

    HUNTER SURF SCHOOL. Have the right to cancel a persons place on the course if full payment is not received. Course reminders will not be sent.

     

    Any cancellations or changes to your booking must be made in writing by post or by e-mail and will only be accepted from the date they are received by HUNTER SURF SCHOOL.

     

    Refunds for cancellations will be dealt with on a case-to-case basis. No refunds will be issued unless on compassionate grounds.

     

    If a change of booking is required more than 21 days prior to the course, HUNTER SURF SCHOOL. will make every effort to change the booking. Less than 21 days to the start, every effort will be made but we cannot guarantee spaces if they are not available.

     

    In the case of sea-related conditions beyond HUNTER SURF SCHOOLS. control resulting in a course/lesson being cancelled, (Flat days, Fog, Dangerous sea conditions, Red Flag conditions). A session voucher/credit note will be issued which is valid for one year from the date of cancellation. No refunds will be issued.

    The surf lesson voucher issued for a cancellation is valid for one year from the date of issue, and only applies to a surf session. It may not be exchanged or used to purchase items in the shop.

     

    For all shop sales HUNTER SURF SCHOOL. will offer a refund only if the purchased item is faulty, in all other cases an exchange will be offered or a credit note will be issued. In both cases a proof of purchase must be shown within 28 days from original purchase.

     

    There will be no refund or partial refund issued for any hire that is returned before the specified return time.

    Please read carefully and let us know if you or your group have any questions relating to these policies.

  • STILL MORE QUESTIONS ..? CONTACT US TODAY

    Hunter
    4 - 5 West Rd
    Woolacombe
    North Devon
    EX34 7BW
    9AM -6PM
    7 DAYS A WEEK
    01271 870872
    By continuing, you agree to our Terms & Conditions and Privacy Policy.
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At Leisureware Stores Ltd T/A Hunter we are committed to safeguarding and preserving the privacy
of our customers.
This Policy explains what happens to any personal data that you provide to Leisureware Stores Ltd T/A Hunter,
or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Policy from time to time so please do review this Policy regularly.

INFORMATION THAT WE COLLECT

1.a. CONSENT
How do we gather your consent?
When you provide us with personal information to complete a transaction, verify your credit card or make
a booking, you consent to us collecting it and using it for that specic reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you
directly for your expressed consent, or provide you with an opportunity to say no.
For example you will tick a box to say that you’d like to receive marketing emails from us.

How do I withdraw my consent (opt-out)?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for
the continued collection, use or disclosure of your information, at any time, by contacting us at
salesl@huntersurf.com or by clicking the “Unsubscribe” button on the footer of any
marketing emails you receive from us
1.b. Cookies
In running and maintaining our website we may collect and process personal data on you.
Please see our Cookies Policy for further information.
1.c. Statement Of Risk/Accident Report Forms
It is mandatory that all participants in water based activities sign a Statement of Risk before they partake in
the activity. On these forms we will collect your First Name, Last Name, email address and your
Signature. These forms will be stored securely no less than 6 years. We will only disclose the contents of the
Statement of Risk if we are required to do so by law or in the event of legal proceedings.

All accident Report Forms will be stored securely for no less than 6 years. We will only disclose the information
contained within these forms if we are required to do so by law.

DATA WE COLLECT AND WHY

In order to provide our on-site services to you and create a booking, there is a minimum requirement to
hold the following personal data about you:
First Name
Last Name
Email Address
Contact Phone Number
Post Code

We collect the above data to perform our contract with you.
We may also collect and process the following data:
Information you provide to us by lling in our website form
How we use it – We use this information to answer your queries and provide customer support
Why we use it – So that we can we can provide you the best customer service experience
We will hold this data for no less than 2 years.
Information you provide when booking our services through a third party platform, for example Surng Sumo
How we use it – We collect this data through the third party booking sites. By making a booking through
a third party website you are agreeing for the information to be transferred to us.
Why we use it – We use this data to perform our contract with you
We will hold this data for no less than 6 years
Social media interactions
How we use it – We use this information to answer your queries and provide customer support
Why we use it – So that we can we can provide you the best customer service experience
We will hold this data for no less than 2 years

Statistical data about your browsing actions on the www@huntersurf.com.
How we use it – We collect this information for website improvements
Why we use it – Because we want to keep improving our online customer service
We will hold this data for no less than 1 year.
Purchase history
How we use it – We collect this information to provide you with information, customer service support
and to provide our retail services.
Why we use it – We collect this to perform our contract with you.
We will hold this data for no less than 6 years or until it is ananonomised as requested by you.

CORRESPONDANCE YOU MAY RECEIVE FROM US

If you have made a booking with Hunter/Leisureware Stores Ltd T/A Hunter
you have given consent to receive the following correspondence from us:
A conrmation email containing important information about your booked activity or stay.
Correspondence from our bookings sta to update you of any unexpected changes to your booking.
Correspondence from our bookings sta to gather further information for your booking if required.
Updates on Terms and Conditions or the Privacy Policy
If you “opt-in” for marketing emails you give consent to receive the following from us:
Monthly Hunter Surf School/Hire Leisureware Stores Ltd T/A Hunternewsletters
Information of any changes to our website, services or goods and products.
Updates on the latest Hunter Surf School/Hire Leisureware Stores Ltd T/A Hunter events
Information that you request from us relating to our products or services
If you have previously purchased goods or services from us we may provide to you details of similar
goods or services, or other goods and services, that you may be interested in.

STORING YOUR PERSONAL DATA
To protect your personal information, we take reasonable precautions and follow industry best practices
to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
and implement additional generally accepted industry standards.
Unfortunately the sending of information via the internet is not totally secure and on occasion such
information can be intercepted. We cannot guarantee the security of data that you choose to send
us electronically, sending such information is entirely at your own risk.

DISCLOSING YOUR INFORMATION

We will not disclose or sell your personal information to any other party other than in accordance with this
Privacy Policy and in the circumstances detailed below:

AGE OF CONSENT
By using our web site, you represent that you are at least the age of majority in your state or province
of residence, or that you are the age of majority in your state or province of residence and you
have given us your consent to allow any of your minor dependents to use this site.

ACCESS TO INFORMATION (Subject Access Request)

We keep your personal information only for as long as required for the purposes for which it’s supplied.
We have an internal retention policy where there are varying retention periods for dierent categories
of information depending on our legal obligations.
After the retention period has elapsed, your personal data will be deleted.
DATA RETENTION PERIOD

In accordance with EU General Data Protection Regulations you have:
The right to access any information that we hold relating to you.
The right to have inaccurate information held on you corrected
The right to have any personal data held on you erased
The right to transfer personal data from our database
Any request to update or rectify your information should be directed Hunter Surf School/Hire
Leisureware Stores Ltd T/A Hunter at www.huntersurf.com

FURTHER INFORMATION

For further information on the GDPR and data privacy, please visit the Information Commissioners
Oce at EU GDPR Information Portal
https://www.eugdpr.org/
×
At Leisureware Stores Ltd T/A Hunter we are committed to safeguarding and preserving the privacy of our customers.
This Policy explains what happens to any personal data that you provide to Leisureware Stores Ltd T/A Hunter,
or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Policy from time to time so please do review this Policy regularly.

CLICK HERE FOR FURTHER INFO: https://www.huntersurf.com/gdpr-2018